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Candy Washing Machine Error Codes

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Great advice & customer service on the supply of our recent integrated fridge/freezer from Capital Repairs.Our old Neff integrated fridge freezer was ‘packing up’ after 15+yrs hard duty and we were under pressure to get a new one supplied and fitted quickly. They supplied and fitted the new appliance and removed the old one In less than 48hrs ! fantastic! Big thanks to the young fitter Zack he was very diligent and skilled on what was tricky integrated appliance install

Jason repaired my washing machine. Was quick, effective, thorough and definitely knew what he was doing - very helpful and considerate

I am very pleased with the. Work and advice of the engineer Jason who came today to repair my Liebherr fridge freezer. He said that there was no need to replace any part and resolved the problem

If we could give the engineer Dan 10 stars we would! Such a quick, reliable service he provided and fixed the issue with our American Fridge/Freezer so quickly. Amazing customer service! Your company should feel lucky to have him representing you.

Having had excellent and quick service from Capital who sent engineers to sort out problems with my dishwasher and tumble dryer, I decided to buy a replacement dishwasher from them too. I was able to speak to real person! Who told me what they had available, I selected and bought it and was offered delivery two days later. Kept up-to-date on the timing of the delivery and the two men who came, fitted took away the old machine couldn't have been more helpful. I thoroughly recommend this company for swift and excellent service

Dan Lewis is a brilliant engineer. A REAL engineer and just not a techie.He sorted the awful noise from my Sharp Fridge freezer which I bought from AO.com.Dan’s knowledge base is considerable and he is extremely personable and humble. Will always want him to repair my ‘white’ goods. Most grateful as he has reduced the overall noise level of the fridge freezer.

Very good follow up be email to organize the appointment; engineer came on time and repair was very quick; the only thing which could have been improved was to mention somewhere that ETA means Estimated time of arrival....it usually has another common meaning.

From the outset Rebecka was very helpful, we had several appliances to fix so it was complicated to set up. All the pricing was very clear and once booked I was kept up to date and the engineer arrived on time. Jason the engineer was able to fix most things onsite and identified the fault one the other appliance quickly. The follow up with Rebecka has been very efficient.Highly Recommended.

Home » Blog » Candy Washing Machine Error Codes

Candy washing machines are extremely popular because they are priced for the cheaper end of the market.

Candy appliances are made in Italy, and are almost identical to Hoover washing machines, which are made by the same company. The Candy brand offers a wide range of freestanding and integrated washing machines, including a “Smart Touch” range with wi-fi and Bluetooth connectivity.

If you have a Candy washing machine it is useful to know that when it develops a problem it will let you know by means of an error or fault code.

Candy washing machine error codes don’t necessarily pinpoint the exact fault or malfunction, but they do point you in the right direction so that a professional washing machine repairer like Capital Repairs – or a clued-up DIYer – will be able to diagnose and fix the problem, and replace any faulty parts.

Here are the Candy (and Hoover) washing machine and washer-dryer error codes, which you can use as a guide for troubleshooting:

E01

Likely a problem with the door lock – either the lock itself or the wiring and connection to the PCB.

E02

The machine will be failing to take in water. This could be because of a blocked or obstructed fill hose, a problem with the water supply or faulty valves.

E03

The machine does not drain, generally because of a stuck or broken pump.

E04

Too much water enters the drum, exceeding the maximum permitted. This is usually caused by a defective fill valve.

E05

The water in the machine fails to heat up. This error code indicates there is a problem with the water temperature sensor.

E06

This code will be displayed straight after a spin, indicating that the machine is out of balance. It can also indicate that the control board is faulty.

E07

Depending on the model this code could mean there is a problem with the door lock, or that the motor is jammed, preventing the machine from spinning.

E08

The motor speed sensor is malfunctioning – it could mean the motor is spinning too fast, or that it is not spinning at all.

E09

If you see this error displayed it means there is a fault with the motor triac on the circuit board of your washing machine. The motor triac controls the speed of the machine’s motor.

E10

On an older Candy washing machine this error could signify a motorised selector problem. On new models it will show there is a drum sensor issue.

Additional Candy Error Codes for Washer Dryers

E11

There is an issue with an open circuit on the dryer heater, otherwise it could be a sensor or module problem.

E12

This suggests a PCB (Printed Circuit Board) communication error, or an open circuit on the dryer heater.

E13 / E14 /E18

There is a problem with the PCB.

E15

The programming of the PCB has failed, or the memory chip may be corrupted.

E16

There is probably a heater insulation problem, which could cause your fuse box to trip. Requires the replacement of the heater.

E17

There’s a problem with the motor tachometer signal, which could stop the motor from turning.

E18

An E18 error code means that there’s an issue with the PCB.

Capital Repairs offer washing machine, dishwasher, fridge freezers, microwaves, gas and electric ovens. View our dedicated pages for washing
machine repairs, dishwasher repairs, oven repairs , view the various locations we service. You can call us on 0208 429 3727, email us on repairs@capitalrepairs.co.uk or use our contact form.

If you experience any error codes or flashing lights on your Candy washing machine, no matter its age or model, contact Capital Repairs straight away. Our qualified technicians can interpret all the codes.