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Repair or Replace? 5 Questions You Need to Ask Before Throwing Away a Faulty Appliance

London & Home Counties

Mercy A.A.
Mercy A.A.Google - May 2024
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If we could give the engineer Dan 10 stars we would! Such a quick, reliable service he provided and fixed the issue with our American Fridge/Freezer so quickly. Amazing customer service! Your company should feel lucky to have him representing you.
Clair - Trust Pilot.
Clair - Trust Pilot.May 2024
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Very good follow up be email to organize the appointment; engineer came on time and repair was very quick; the only thing which could have been improved was to mention somewhere that ETA means Estimated time of usually has another common meaning.
Vathsala Paramanathan
Vathsala ParamanathanGoogle - June 2024
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I am very pleased with the. Work and advice of the engineer Jason who came today to repair my Liebherr fridge freezer. He said that there was no need to replace any part and resolved the problem
Dominic Mckenna - Trust Pilot
Dominic Mckenna - Trust PilotApril 2024
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From the outset Rebecka was very helpful, we had several appliances to fix so it was complicated to set up. All the pricing was very clear and once booked I was kept up to date and the engineer arrived on time. Jason the engineer was able to fix most things onsite and identified the fault one the other appliance quickly. The follow up with Rebecka has been very efficient.Highly Recommended.
SarahMay 2024
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Having had excellent and quick service from Capital who sent engineers to sort out problems with my dishwasher and tumble dryer, I decided to buy a replacement dishwasher from them too. I was able to speak to real person! Who told me what they had available, I selected and bought it and was offered delivery two days later. Kept up-to-date on the timing of the delivery and the two men who came, fitted took away the old machine couldn't have been more helpful. I thoroughly recommend this company for swift and excellent service
AS Google - May 2024
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Excellent service provided by Dan Lewis and Adrian Smart. Our Gas Cooker oven had been causing us issues for a while, and a previous engineer's visit left us feeling unheard and the issue unresolved. However, Dan and Adrian were attentive, listened to our concerns, and promptly identified the issue. They efficiently troubleshooted and resolved it by replacing a part. Their professionalism, politeness, and manners were exemplary throughout the process. Kudos to Dan and Adrian for their outstanding service!

Got a faulty washing machine or cooker? Here are five questions you need to ask to decide whether it’s time to repair or replace.


Let’s be honest, we live in a throwaway society. Sometimes we think it’s quicker and easier just to chuck something away and get a new one. While this may be an acceptable rule for an old sweater or a broken toy, things are a bit different when it comes to your white goods.

These complex pieces of kit rely on hundreds of parts, and often, it only takes one of them to go wrong. There’s no point chucking out a perfectly good washing machine if it can be easily fixed. We’ve put together a few questions you might want to consider before saying goodbye to your old machine.

1. Are there any simple checks I can do to see if it’s still working?

Some easy checks include making sure the plug or socket is working, circuit breakers haven’t tripped and aeration vents aren’t clogged. In the case of floor standing equipment, make sure your appliance is resting on a smooth and flat surface. For instance, if some smart washing machines detect a wobbly floor they won’t work. 

2. Is it still under warranty?

Manufacturers often include a warranty with their goods, which would cover you in the event of a breakdown or failure within the warranty period. When buying new it’s important to remember that extended warranties sold in shops are usually massively overpriced. MoneySavingExpert agree that by the time you’ve paid for an extended warranty, it could work out cheaper to get spare parts and fix the problem yourself or call out a repairman to do it for you.

3. How much will it cost to buy a brand-new replacement?

There’s no one-size-fits-all answer here. If you want a shiny new model with all the latest energy-efficient features and smart tech, you could be looking at a significant outlay. Research indicates, even when regularly used, well-maintained appliances should last anywhere from 12 to 13 years (for a dishwasher or washing machine) or up to 20 years (for an oven or range). This means if a problem is relatively simple to fix, you could end up saving a fortune by opting for repair over replace.

4. Can I fix it myself?

For some white goods faults, you can perform basic repairs yourself, armed with the manual and a decent tool box. If you’ve lost the manual, you can probably find it online, along with videos from others who’ve done their own repairs. Do be careful, though. Tinkering with your white goods might invalidate your warranty, and there’s always the risk of injury if things go wrong

5. Can I get a replacement part?

Let’s take a washing machine as an example again. They’re made up of parts that include a tub, motor, pump, seals, belts and pulleys. Generally speaking, belts and pullies are cheap and easy to replace. Motors and pumps, on the other hand, usually require the attention of an expert engineer. If you know what you’re doing, we offer competitively priced spare parts for most major household appliances.


If you’re unsure whether to repair or replace, calling out a professional technician can give you a definitive answer much faster than going through the manual, while saving you money with a cost-effective repair.

If you’re based in London, Middlesex or the Home Counties, Capital Repairs can help. From small one-off jobs to regular call-outs, we’re a family-run business with over 35 years of experience and a wealth of expertise. To benefit from our fixed-price repairs, call us on 0208 429 3727 today.


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